Privacy Policy

Last Updated: November 10, 2025

Introduction

Velocci D.O.O. ("we", "our", or "us"), the owner and operator of the LocalStays platform, is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services. This policy complies with the General Data Protection Regulation (GDPR), Serbian Law on Personal Data Protection, Montenegrin Law on Personal Data Protection, and other applicable regional data protection laws.

Data Controller

Velocci D.O.O., through the LocalStays platform, acts as the data controller for the personal data collected through our platform. For any questions, concerns, or requests regarding your personal data, please contact us at marko@localstays.me.

What Information We Collect

We collect the following types of personal information:

Information You Provide:

Name
Email address
Role/Type (Individual, Agency, or Hotel)
Country of residence
Any other information you voluntarily provide when contacting us

Information Collected Automatically:

IP address
Browser type and version
Device information
Pages visited and time spent on our website
Referring website addresses
General location data (country level)

How We Use Your Information

We use your personal data for the following purposes:

To process and respond to your inquiries and registration requests
To provide and improve our services
To communicate with you about our services, updates, and promotional offers (with your consent)
To comply with legal obligations and prevent fraud
To analyze website usage and improve user experience
To protect the security and integrity of our platform

The legal basis for processing your data includes: your consent, performance of a contract, compliance with legal obligations, and our legitimate business interests.

Data Storage and Security

Your personal data is stored on secure servers located within the European Union (EU). We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically, this means we will retain your data for the duration of our business relationship and for a reasonable period thereafter to comply with legal obligations.

Security measures include encryption, access controls, regular security assessments, and staff training on data protection.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our platform (e.g., hosting, analytics, email services), under strict confidentiality agreements
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets, where your data will remain subject to this Privacy Policy
With Your Consent: When you explicitly consent to the sharing of your information

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device. We use:

Essential Cookies: Required for website functionality and security (reCAPTCHA, form submission, cookie consent)
Analytics Cookies (Optional): Google Analytics to understand how visitors use our website. Only activated with your consent.

You can control cookie settings through our cookie banner and your browser preferences. You can withdraw consent at any time by clearing your cookies. Essential cookies cannot be disabled as they are necessary for the website to function.

Your Rights

Under GDPR, Serbian, Montenegrin, and other applicable regional data protection laws, you have the following rights:

Right to Access: Request a copy of your personal data we hold
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Restriction: Request restriction of processing in certain circumstances
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing of your data based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us at marko@localstays.me. We will respond to your request within 30 days as required by law.

Additional Rights Under Regional Laws

Serbian Data Protection:

Under Serbian Law on Personal Data Protection, you have the right to be informed about data processing, access your data, correct inaccuracies, and file complaints with the Commissioner for Information of Public Importance and Personal Data Protection.

Montenegrin Data Protection:

Under Montenegrin Law on Personal Data Protection, you have rights similar to GDPR, including the right to be informed, access, rectification, erasure, and to lodge complaints with the Agency for Personal Data Protection and Free Access to Information.

Other Balkan Region Rights:

We respect and comply with all applicable data protection laws in the Balkan region, including Bosnia and Herzegovina, Croatia, North Macedonia, and Albania.

Data Protection Authority Contacts

If you believe your rights have been violated, you may contact your local data protection authority:

Serbia: Commissioner for Information of Public Importance and Personal Data Protection (www.poverenik.rs)
Montenegro: Agency for Personal Data Protection and Free Access to Information (www.azlp.me)
EU: Your national data protection authority or the European Data Protection Board (www.edpb.europa.eu)

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

Email: marko@localstays.me

We will respond to all legitimate requests within 30 days as required by applicable law.